Wanda J Orlikowski (1992)
Learning from Notes: organizational issues in groupware implementation
In: Proceedings of the 1992 ACM conference on Computer-supported cooperative work.
This paper explores the introduction of groupware into an
organization to understand the changes in work practices
and social interaction facilitated by the technology. The
results suggest that people's mental models and
organizations' structure and culture significantly influence
how groupware is implemented and used. Specifically, in
the absence of mental models that stressed its
collaborative nature, groupware was intepreted in terms of
familiar personal, stand-alone technologies such as
spreadsheets. Further, the culture and structure provided
few incentives or norms for cooperating or sharing
expertise, hence the groupware on its own was unlikely to
engender collaboration. Recognizing the central influence
of these cognitive and organizational elements is critical
to developers, researchers, and practitioners of groupware.
Cited by 1072 (until May 2010)
